We care about our products and will always try and do our best to deliver these in good condition. Still it could sometimes happen that an order breaks during transportation or that something happens due to which you can become eligible for warranty. From a legal perspective you are obligated to make an observation of defect within two months. Should the defect occur within the specified warranty time, we will arrange reparation or replacement free of cost.
It can always occur that something does not wholly go according to plan. We encourage you to first make your complaint known to us by sending an email to firstname.lastname@example.org. We will find a solution together, because we only want satisfied customers. Should this not lead to an agreeable solution, then it is possible to make a complaint through the ODR platform of the European Committee. This ODR platform can be found through http://ec.europa.eu/odr. When your complaint has not been taking into consideration elsewhere, you are free to file a complaint through the platform of the European Union.